2023 State of
Subscription Business

Best Practices and Business Performance Drivers

Subscription Revenue Growth

The path to growing subscription revenue 20% within 12 months

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Revenue Calculator

Calculate annual revenue growth unlocked by FlexPay failed payments recovery.

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Community.co Case Study

FlexPay recovers up to 52% of failed payments, ensuring continuous access.

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Limitless Subscription Growth

Recover the 48% of subscription customer churn caused by all types of failed payments while optimizing customer experience and retention

RECOVERED CUSTOMER

Recover up to 70% more payments and reduce customer churn by up to 48%

Failed payments are mostly caused by friction in the payments ecosystem

Subscription businesses must understand why failed payments occur, so they can apply the proper solutions and avoid the costs they cause

Three failed payment truths

1. Only 12% of declined payments are truly fraudulent

Most failed payments are not caused by fraudulent customers or by customers with bad credit cards

2. They are not a collections issue

False declines occur for all types of customers, including ones with available credit

3. It’s not caused by a single point of failure

There are billions of reasons why a transaction fails

Solving Failed Payments is a Complex Problem

Over 8,000 banks issue credit cards to consumers in North America alone and each uses its own rules for approving credit card authorizations

There are hundreds of different declined payment reason codes returned by banks

Each type of credit card (loyalty cards, gold cards, etc.) has its own approval rule sets

The FlexPay platform delivers the highest failed payment recovery rates while also optimizing critical subscription business priorities

Minimizes retry attempts while delivering maximum recovery rates, avoiding harm to merchant accounts

Optimizes customer experience, customer retention, and LTV following recovery

Invisible Recovery™ avoids customer visibility of failed payments thereby reducing additional churn

Solving failed payments is a complex problem

Over 8,000 banks issue credit cards to consumers in North America alone and each uses its own rules for approving credit card authorizations

There are hundreds of different
declined payment reason codes
returned by banks

Each type of credit card
(loyalty cards, gold cards, etc.)
has its own approval rule sets

The FlexPay platform delivers the highest failed payment recovery rates while also optimizing critical subscription business priorities. FlexPay understands that subscription businesses must recover the customers and revenue lost to failed payments, without sacrificing customer retention and merchant account health.

Optimizes customer experience,
customer retention, and LTV
following recovery

Invisible Recovery™ avoids customer
visibility of failed payments thereby
reducing additional churn

Minimizes retry attempts while delivering maximum recovery rates, avoiding harm to merchant accounts

Community.co Case Study

FlexPay has recovered up to 52.4% of failed payments for Community.co, the leading professional community for global leaders, delivering significant improvements in revenue, customer retention, and profit growth.

FlexPay Integrations

FlexPay has integrations with the leading billing and payment processing systems to allow fast and easy deployments with your existing payment processes and technologies.

Recover up to 70% of subscription customers lost to failed payments while optimizing customer experience, relationships, and retention.

Our Vision: a better payment ecosystem for everyone

A lack of transparency and access to information between stakeholders during payment authorization reduces authorization decision accuracy and the completion rates of legitimate transactions. FlexPay is dedicated to increasing trust and transparency in the payments ecosystem. We are committed to helping all stakeholders by improving authorization decision accuracy and removing barriers that limit the completion of legitimate transactions.

12 Month Cumulative Revenue Forecast
12 Month Cumulative Company Growth Rate Forecast
12 month growth rate compared to no recovery solution	NA
12 month revenue growth rate compared to in-house recovery solution	NA	NA

Quantity of Active Customers After 12 Months
Customer LTV Following Recovery	NA
Increase in Customer LTV following Recovery	NA	NA

FlexPay Revenue and Customer Recovery Calculator

2023 State of Subscription Business

Limitless Subscription Growth

Recover the 48% of subscription customer churn caused by all types of failed payments while optimizing customer experience and retention

RECOVERED CUSTOMER

Recover up to 70% more payments and reduce customer churn by up to 48%

Failed payments are mostly caused by friction in the payments ecosystem

Subscription businesses must understand why failed payments occur, so they can apply the proper solutions and avoid the costs they cause​

Three failed payment truths

Solving Failed Payments is a Complex Problem

The FlexPay platform delivers the highest failed payment recovery rates while also optimizing critical subscription business priorities​​

Solving failed payments is a complex problem

Community.co Case Study

FlexPay Integrations

Recover up to 70% of subscription customers lost to failed payments while optimizing customer experience, relationships, and retention.

Our Vision: a better payment ecosystem for everyone

Welcome!

2023 State of
Subscription Business

Subscription businesses must understand why failed payments occur, so they can apply the proper solutions and avoid the costs they cause

The FlexPay platform delivers the highest failed payment recovery rates while also optimizing critical subscription business priorities