2023 State of
Subscription Business

Best Practices and Business Performance Drivers

Subscription Revenue Growth

The path to growing subscription revenue 20% within 12 months

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Revenue Calculator

Calculate annual revenue growth unlocked by FlexPay failed payments recovery.

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Community.co Case Study

FlexPay recovers up to 52% of failed payments, ensuring continuous access.

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Limitless Subscription Growth

Recover the 48% of subscription customer churn caused by all types of failed payments while optimizing customer experience and retention

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Failed payments are mostly caused by friction in the payments ecosystem

Subscription businesses must understand why failed payments occur, so they can apply the proper solutions and avoid the costs they cause​

Three failed payment truths

1. Only 12% of declined payments are truly fraudulent

Most failed payments are not caused by fraudulent customers or by customers with bad credit cards

2. They are not a collections issue

False declines occur for all types of customers, including ones with available credit

3. It’s not caused by a single point of failure

There are billions of reasons why a transaction fails


Community.co Case Study

FlexPay has recovered up to 52.4% of failed payments for Community.co, the leading professional community for global leaders, delivering significant improvements in revenue, customer retention, and profit growth.

FlexPay Integrations

FlexPay has integrations with the leading billing and payment processing systems to allow fast and easy deployments with your existing payment processes and technologies.

Recover up to 70% of subscription customers lost to failed payments while optimizing customer experience, relationships, and retention.

Our Vision: a better payment ecosystem for everyone

A lack of transparency and access to information between stakeholders during payment authorization reduces authorization decision accuracy and the completion rates of legitimate transactions. FlexPay is dedicated to increasing trust and transparency in the payments ecosystem. We are committed to helping all stakeholders by improving authorization decision accuracy and removing barriers that limit the completion of legitimate transactions.