Recovering Failed Payments by Collaborating with Subscribers
Recover failed payments with automated customer outreach that is personalized, empathetic, and powered by behavioral science

Engaged Recovery is the most effective payment recovery solution when a subscriber’s help is needed to resolve the payment
- Each subscriber receives a communication sequence, including email and SMS outreach, delivered with your company’s branding
- Messaging is thoughtfully crafted using behavioral science to collaborate with the customer to solve the problem
- Engaged Recovery strengthens the customer relationship, increases retention, and delivers a great customer experience
Engage your subscribers at the right time, with the most effective channels, to resolve payment issues quickly and without customer frustration
Engaged Recovery, rooted in a deep understanding of each customer

Branded outreach
Messages crafted in-line with your brand standards, appropriate for customer-centric organizations
Collaborative approach
Designed to deepen the relationship with the subscriber by presenting the payment renewal as a shared goal 
Adaptive path
Responsive cadence that considers past interactions, responding with the logical next step

Automatic guidance
Fully automated communication that still feels personal, with the option to escalate to your contact center for additional support
Customers want to feel appreciated and valued
Engaged Recovery creates unique outreach strategies that collaborate with customers to successfully solve their failed paymentsOur behavioral strategies incorporate hundreds of data points to achieve the best responses

EMPATHY
Understands your subscribers and how they view the situation from their perspective
EDUCATION
Conveys the relevant information about the payment issue
SELF-AGENCY
Presents resolution options and empowers subscribers to resolve the issue in a fast, convenient wayEngaged Recovery solves failed payments that require customer engagement, such as those caused by hard declines, delivering a positive customer experience and great results
Getting started is easy:
- Extensive integrations with payment gateway and CRM/billing platforms
- Open API for customer billing systems
- Easy-to-deploy on-demand system for quick launches
- Dedicated account managers help new customers deploy solution quickly and easily
- High touch customer success team provides continual support for ongoing optimization of failed payment recovery