A day in the life of this position includes managing internal and external stakeholders, understanding our clients wants and needs, and working closely with the product development team to ensure that we can respond to those needs in a timely and efficient manner. If you’re a customer advocate and want to be involved in the growth of an exciting new software, this is the position for you.
As the Customer Support Manager, you will work closely with the Director of Operations and our Development Team to support our SaaS clientele in using our FlexPay platform, and to expand our support team throughout 2018. FlexPay is growing rapidly, and you are entering at the forefront of the next stage of our evolution. Today, you will be responsible to work with the Director of Operations and the Development team to support the growth of our business and respond to the needs of our growing customer base, while tomorrow you will be responsible for managing a 24/7 support team who will be critical in driving our customer success.
We are looking for an experienced full stack .NET developer to add to our development team. We build and maintain a variety of web applications, integration services, a processing engine and data warehousing to support our billing platform. You will be responsible for architecture and implementation of new application features and integration services, as well as maintenance and bug fixes for existing software.
As a full-stack developer, you’ll be working on both front-end and back-end code. You may not know all the technologies we use coming in the door. That’s OK, as long as you like to learn quickly and have a good mind for the core principles of software development, you’ll fit right in.
We’re looking for a Platform Data Architect to elevate our product team’s approach and process with regards to database structure, ETLs, data-warehouse, BI and dashboarding. Creating data marts should be second nature and you are ready come to the table with best practices and knowledge of industry best in class solutions.
As a statistician, you will be sought after by everyone in the business. Everyone on the team will want to pick your brain and get your input on their decisions so you’ll have a large influence over the direction we go in. Your primary responsibility will be to continue to develop our understanding of the payments industry, mining data to provide insights into fraud, consumer behaviour and the rules that underlie all the many tiers of banking. You will have freedom to explore an array of analysis vehicles from machine learning, to standard regression, to neural networks. You’ll have a vital role in informing our business decisions and you’ll influence the direction of our software development.
This role is responsible for promoting and evangelizing agile best practices through established processes, tools, techniques and strong communication skills.