2023 State of
Subscription Business

Best Practices and Business Performance Drivers

Learn about LTV

Top Performing Companies
Manage by LTV! Do you?

View Report >

Revenue Calculator

Calculate annual revenue growth unlocked by FlexPay failed payments recovery.

Measure >

ClinicSense Boosts Revenue

FlexPay delivers 69% improvement
recovering failed payments on Stripe

Read Case Study >

Limitless Subscription Growth

Recover the 48% of subscription customer churn caused by all types of failed payments while optimizing customer experience and retention

main infographic


Failed payments are mostly caused by friction in the payments ecosystem

Subscription businesses must understand why failed payments occur, so they can apply the proper solutions and avoid the costs they cause​

Three failed payment truths

1. Only 12% of declined payments are truly fraudulent

Most failed payments are not caused by fraudulent customers or by customers with bad credit cards

2. They are not a collections issue

False declines occur for all types of customers, including ones with available credit

3. It’s not caused by a single point of failure

There are billions of reasons why a transaction fails


Truly Free Case Study

FlexPay improved the failed payment recovery rate by 240% for Truly Free, an eco cleaning product company, helping them achieve outstanding revenue growth and customer retention.

FlexPay Integrations

FlexPay has integrations with the leading billing and payment processing systems to allow fast and easy deployments with your existing payment processes and technologies.

Involuntary churn accounts for almost 50% of all subscription customer loss.

> Click here to learn how failed payments cause involuntary churn

Our Vision: a better payment ecosystem for everyone

A lack of transparency and access to information between stakeholders during payment authorization reduces authorization decision accuracy and the completion rates of legitimate transactions. FlexPay is dedicated to increasing trust and transparency in the payments ecosystem. We are committed to helping all stakeholders by improving authorization decision accuracy and removing barriers that limit the completion of legitimate transactions.