Category: General

Why Building an In-House Failed Payment Recovery Solution Isn’t as Easy as it Sounds

Do-it-yourself strategies may seem like a good way to save money, but they can’t solve the complex issues behind payment failures  Failed payments are a hidden but serious threat to subscription businesses. Every unsuccessful transaction represents more than just a lost payment—it can lead to involuntary churn, damaged customer trust, and missed revenue opportunities. In […]

What Visa’s New Fraud Standards Mean for Your Business

If your business takes credit card payments online, there’s an important update you need to know about. On April 1, 2025, Visa launched a new set of rules called VAMP, which is short for Visa Acquirer Monitoring Program. These rules are designed to help stop fraud, but they also mean stricter rules for businesses like […]

Why Authorization Rate Isn’t Enough: A Smarter Way to Measure Payment Success

If you run a subscription business, you probably keep a close eye on your authorization rate—the percentage of payment attempts that get approved by card issuers. It’s one of the most commonly used metrics to assess how well your payment system is performing. But what if we told you that this number, on its own, […]

How AI is Changing Fraud Detection and Payments

Artificial intelligence (AI) is shaking up the payments industry, making fraud detection, customer authentication, and failed payment recovery smarter and more efficient. While AI opens new doors for businesses and financial institutions, it also introduces fresh challenges, like evolving fraud tactics and complex regulations. How AI Works in Payments AI mimics human intelligence, allowing machines […]

The Hidden Payment Problem Fraud Teams Need to Solve

Subscription-based businesses have a big problem that often goes unnoticed: false declines caused by card issuers. While merchant fraud teams focus heavily on stopping fraud and managing chargebacks, they frequently miss another critical issue—legitimate payments being wrongly declined. These false declines not only result in lost revenue but also drive involuntary churn, which can significantly […]

Resolve to Fight Your Involuntary Churn Problem in 2025

The start of a new year is the perfect time to tackle lingering challenges that impact your bottom line. For subscription-based businesses, one of the most significant—and often overlooked—challenges is involuntary churn caused by failed payments. While many companies focus on acquiring new customers, it’s more profitable to retain the ones you already have. Reducing […]

User Retention Strategies for SaaS Companies

Customer retention is the most effective way a SaaS company can ensure growth, but a poor user experience and payment failures can interrupt the customer relationship and put this essential retention at risk. Regardless of your product or service, user retention needs to be your top priority. How to Provide a Great User Experience Customer […]

Best Practices for Evaluating a Failed Payment Recovery Solution

Recent economic changes have created challenges for subscription businesses, forcing them to change their priorities. Instead of spending most of their time and energy on getting new customers, subscription businesses are now focused on keeping the customers they already have. Unfortunately, failed payments put a huge dent in retention. This means using a failed payment […]

Subscriber Retention Strategies for Media and Publishing Companies

As the media industry has evolved, the industry’s business models have also changed, with less emphasis on advertising as the major revenue stream and a greater emphasis on subscriptions. With this change in focus, subscriber retention is more important than ever, and specific subscriber retention strategies for media and publishing companies are needed. Since long-term […]