Payment Authorization Management: What It Is and How It Helps Reduce Customer Churn

Retain customers and increase your subscription revenue with the right solution


The single largest cause of customer churn in subscription businesses is caused by failed payments. Research shows that up to 48% of customer churn occurs when credit cards decline and payments fail, resulting in massive impacts to company profitability, customer LTV, and overall growth. This obstacle can be overcome by implementing a Payment Authorization Management (PAM) solution. PAM solutions deliver faster results, achieve the highest recovery rate, and accelerate company growth.

During this webinar you’ll learn:

  • The root causes of failed payments, and why they create so much damage to revenue, profitability, and customer satisfaction.  
  • How Payment Authorization Management solutions can solve the failed payment problem
  • Best practices for Payment Authorization Management strategies and solutions that optimize failed payment recovery, while indirectly avoiding other churn drivers
  • An analysis why successful Payment Authorization Management deployments have such a strong ability to accelerate revenue and profit growth, and an unmatched ROI 

Speaker Bio

Steve Arentzoff

Steve is a modern, results-oriented marketing executive with over 20 years of senior technology marketing leadership, building high-performance marketing organizations, category leadership, marketing and sales alignment, and accelerated company growth rates. Before joining FlexPay, Steve was VP of Demand Generation at Medallia, and Senior Vice President of Global Digital Marketing at Cision.