2025 New Year’s Resolution: Solve Your Company’s Involuntary Churn
Abstract:
Subscription companies invest heavily in retention programs to reduce voluntary churn, but many still struggle with involuntary churn, which averages between 8% and 12%. Despite using built-in billing features or homegrown solutions to recover failed payments, the problem persists. So, how can you significantly reduce churn in 2025?
This webinar explains how FlexPay seamlessly replaces the failed payment recovery features in your current billing system, as well as any homegrown retry or outreach programs, with a more effective, proven solution. The result: drive superior recovery rates, significantly reduced involuntary churn, and maximum return on investment.
In this 25-minute session you’ll learn about:
- How FlexPay outperforms existing failed payment recovery solutions.
- The performance gains you can expect.
- Why improved recovery rates and reduced churn lead to exponential ROI growth.
Steve Arentzoff
SVP Marketing, FlexPay
Steve is a results-oriented marketing executive with over 20 years of senior technology marketing leadership, building high-performance marketing organizations, category leadership, marketing and sales alignment, and accelerated company growth rates. Before joining FlexPay, Steve was VP of Demand Generation at Medallia, and Senior Vice President of Global Digital Marketing at Cision.
