2024’s Top Subscription Priority: Finding the Solution to Involuntary Churn
Abstract:
Involuntary churn hurts all companies with a subscription or recurring payment model. The avoidable churn this problem creates results in revenue and profit losses, but they can be recaptured.
There are many options available, including specialized solutions specifically built to solve this problem, recovery features built into billing systems, and even in-house solutions. So, how do you compare your options to find a solution that delivers the biggest reduction in involuntary churn and best aligns to your needs?
This webinar will be invaluable to you whether you are looking to select your first solution or assessing your current one.
Watch our 25-minute session to learn the key questions you should be asking your internal retry team, customer service solution, or 3rd-party technology provider, such as:
1.Overall performance capabilities
2. Capabilities for improving payment recovery approval rates
3. Capabilities and strategies when engaging with customers during recovery
Speaker Bio
Steve Arentzoff
SVP of Marketing, FlexPay
Steve is a modern, results-oriented marketing executive with over 20 years of senior technology marketing leadership, building high-performance marketing organizations, category leadership, marketing and sales alignment, and accelerated company growth rates. Before joining FlexPay, Steve was VP of Demand Generation at Medallia, and Senior Vice President of Global Digital Marketing at Cision.
